Online/Mobile Banking

Online/Mobile Banking

Signing In for the First Time

Online Users

  • Click on the Account Login button on our home page to get started.

Mobile App Users

Download the My Tri-County Bank app from the App Store or Google Play.

All Users

  • Enter your existing Username (NetTeller ID) and Password to sign in.
  • Enter your email address and a phone number where you can receive a text or phone call to obtain a verification code.
  • Select how you would like to receive your verification code from one of three options.
  • Enter the 7-digit verification code received and click Verify.
  • Review the User Agreement and click Accept.
  • You will be taken to your new Dashboard to begin your new online banking experience!

FAQs

We recommend downloading the current version of Google Chrome, Microsoft Edge, Firefox, or Safari

Microsoft Internet Explorer is not a supported browser and you may be denied access to the platform.

Download the Latest Browsers

Safari is not available for Windows access. To find out more information, visit: Apple Support

With our new mobile app, you can sign into multiple user profiles and quickly switch between them using a PIN instead of entering a username and password. If you add more profiles to your mobile app, you will need to set up two-factor authentication (2FA) for each of them.

  • From the top of the menu bar press the person icon next to your profile name.
  • Select Add profile.
  • Sign in to the second profile.
  • If prompted, answer the security question. If not, continue to the next step.
  • If prompted, complete the profile information in the form, and then select Done.
  • Enter a PIN for the new profile.
  • Confirm the PIN for the new profile.

  • From the top of the menu bar press the switch icon next to your profile name.
  • Select the profile you wish to log into.
  • Enter the PIN or use the fingerprint authentication if prompted.

Two-factor authentication is a security feature that helps safeguard your account information. To implement 2FA, you will need to enroll an email address and a phone number (mobile or landline). Once this information is entered, you’ll choose one of three options to receive a one-time verification code:

  1. Text message to the mobile phone entered
  2. Automated phone call to phone number entered
  3. Authenticator App (download the Authy app here ).

After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.

If you select to receive a phone call (cell phone or landline), you will enter a single specific digit, as directed, before the verification code is provided.

If you do not answer the phone call, please note that a second call will not be made automatically and the system will not leave codes on voicemail. Therefore, if you do not answer the authentication phone call, you will need to select the option to have the code re-sent. (Note: The “from” phone number may be listed as coming from anywhere in the US)

Please be sure the phone number you entered is correct. If it needs to be changed, contact Tri-County bank at (888) 346-0800.

Codes are valid for three to six minutes and will expire after that time.

Yes, you can get locked out of the enrollment process if too many attempts are made with an incorrect verification code (more than three times). Your login will be ‘Suspended’ and you will not be able to attempt again. Please contact Tri-County Bank at (888) 346-0800 for assistance.

There are several reasons you may be prompted for a verification code :

  • if you log in on different browsers
  • if you deleted your browser history
  • if you have your browser settings set to delete your cookies and history automatically

No, this option is not available. The code can be received using one of the following options:

  • Text message
  • Phone call
  • Authy App (A third-party app that generates a one-time passcode. To register you will need an email address and phone number.)

You can reset your own two-factor authentication enrollment in both the app and online by going to your Profile page, then select ‘Security’ within the ‘Settings’ area.

Your Dashboard

After successfully signing in, the first screen you see is your “Dashboard.” A list of your accounts is presented at the top. To view all accounts on one screen, select “View All” beneath your account listing, Quick Actions are presented (Transfer, Pay, Deposit, Message). Under the Quick Action icons you will find Transactions, Payments, Transfers, Card Management, etc.

Yes, at the bottom of the dashboard, click “Organize dashboard” to drag and drop, delete or add information.

Simply click “Transaction” for the specific account you want to review.

Managing Accounts and Transactions

Select the account you would like to add an alert to and then select “Alert preferences.” You may set up balance or transaction alerts based on low or high thresholds. You may choose to receive alerts by email, text or within the app.

Transactions appear as pending until they are completely processed.

Yes. To view your statements, choose the account you’d like to review and select “Documents.” If you are currently not signed up to receive statements, you have the option to enroll at the top of the screen.

Payments and Transfer

Yes, all scheduled payments and bill payees will continue to be available.

All scheduled and recurring transfers between Tri-County Bank accounts will continue.

Select the Transfer icon. Then choose the account you want to transfer From and To. Eligible internal and external accounts will be listed. Transfers completed after 10:00 pm will be processed on the next business day.

The cutoff time for transferring funds between Tri-County Bank accounts is 10 p.m. for each business day.

A memo line can be added to an immediate transfer. It cannot be added to recurring or future-dated transfers.

Memos are not an option for recurring or future-dated transfers; however, you can add a “tag” to transactions that will appear after the transfer posts to your account.

Yes. The recipient’s phone number and e-mail address are required. On your desktop, select “Pay a person” from the Payments box, or select the “+” at the top of the “Payments” box from your mobile app and then choose “Add a person.” You must then select a Keyword that you will share with that person. After submitting the information, confirm your password to continue the process. After sharing the keyword with your payee, they must then activate their account so you can send payments. You will receive an e-mail notification when the payee has activated their account.

No, immediate transfers cannot be deleted once submitted. If a transfer was submitted mistakenly, a new transfer will need to be set up to move the funds back.

Select the Transfer icon and choose the checking or savings account you want to make your payment from. Then select your loan account to transfer to. To schedule a recurring payment, select “More Options” to schedule frequency and date. Transfers completed after 10:00 pm will be processed on the next business day.

To schedule a recurring payment or a future-dated payment, select “More Options” to schedule frequency and date.

An estimated payoff is shown in the Account Details. This payoff estimate may not include additional fees and other charges that have accrued, such as escrow. For a final payoff amount, please contact us at 888-346-0800.

Managing Debit and Credit Card Access and Controls

Under Card Management on your Dashboard, you will have more access and control for your Tri-County Bank debit card:

  • Report a card lost or stolen
  • Turn your card on or off
  • Activate a new card

To report a lost or stolen card, log in to your Online Banking account and click on the applicable card in the “Card Management” area of your Dashboard. Select ‘Report lost/stolen’ and indicate the appropriate option.

Yes. Within Card Management, simply select the card you want to lock and toggle the switch. Transactions will be denied, but recurring payments may continue. Any credits or deposits to the card will also be allowed.

My Tri-County Bank App FAQ

Yes, the mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer. Devices must have access to the internet.

There are no fees to download and use the My Tri-County Bank mobile app; however, connectivity and usage rates may apply. Contact your wireless service provider for more details.

Yes, you will use the same user ID (NetTeller ID) and password that you use to log into online banking.

Yes, you can easily reset your login credentials by clicking on the ‘Forgot?’ link on the mobile app.

You will automatically be signed out once the swipe or close the app. Each time you access your app, you will be required to enter your passcode, use your fingerprint or utilize the facial recognition feature in order to log in again.

Yes, you can easily add payees, edit payees, and submit payments using the app.

No, mobile deposit within My Tri-County Bank app is free.

Yes, there are daily and monthly limitations to the number and dollar amounts that can be deposited through a mobile device. Contact us at 888-346-0800 for specific details.

The auto capture feature is not currently available, but we are actively working to offer this as soon as possible. When taking pictures of a check, make sure you’re in a well-lit area and the check is placed on a darker surface for contrast.